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ProcureCon HR Report 2021

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Page 20 of 22

The New Normal for HR: Talent, Training and the Post-Pandemic World 21 CONCLUSION Heads of HR procurement had to adapt to the global workforce changing almost overnight in the last year, as the COVID-19 pandemic impacted countries around the world and they went into lockdown. They had to evolve quickly, much the same as other sections of the procurement industry, as they transitioned into a less-familiar and constantly changing environment that is out of their control. Heads of HR procurement have been working tirelessly these past 12 months to ensure that business is able to continue if not as normal, then in whatever capacity is both possible and practical. From negotiating the landscape of updating health and safety training and procedures, to looking after their workforce's wellbeing, to procuring temporary staff to plug the gaps as members of the permanent workforce were off work due to sickness: it has been an incredibly challenging period. Even with the rollout of the vaccine, there is still a lot of uncertainty for global businesses in 2021 and the years ahead will be challenging to negotiate, as they start to recover and gradually open up their premises post-lockdown. However, new discoveries have also been made. The success of remote working for many organisations across the world have been enabled through the use of technology, from Microsoft Teams, Zoom, financial planning systems, HR technology, VMS and FMS and other technologies to name just a few. In addition, remote working has proven to present many opportunities when it comes to work/life balance, the environment, and, of course, the bottom line. Although there are some challenges presented by remote working, many organisations have already started to fundamentally change their attitude towards flexible working. Remote working is one of the new trends which will shape HR procurement this year. In part, this could come down to how the workforce defines what it means to be an employee after working from home has become the norm. 2021 will likely see many heads of HR procurement re-evaluate their workforce with a view to deciding which areas of their organisations will be offering flexible working as they prepare for their workforce to return to work. Ensuring communication between managers, contingent workers and building relationships with the rest of the permanent members of each team will need to become a priority as we move towards the future post-pandemic. Training, learning and development is an equally crucial element for heads of HR procurement to focus on in the future. As the world continues to adapt to the COVID-19 pandemic, which will continue for some time yet, those organisations that are more resistant to change are more likely to be challenged in the months ahead. procureconhr.wbresearch.com

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