Technology, CRM and Data Strategy for Global Hospitality Group

Project status
Project start date
Not specified
Project posted
15 Aug 2016 15:16
Project duration (approx.)
10.0 Days
Budget (approx.)
£400 / day
Industry
Internet & Online Media , Information Technology & Services , Retail , Facilities Services , Hospitality & Lodging , Recreational Facilities & Services , Restaurants & Bars
Area of expertise
Information Technology , Programme / Project Management , Strategy , Big Data / Data Analytics , Business / Process Transformation
Consultant location
On-site
Location
United Kingdom
Languages
English (Essential)

Objectives and Key Deliverables

The global hospitality group is spread multiple countries.

We are performing a complete top to bottom review of its IT infrastructure, and internal and external online services and recommendation for their strategy and infrastructure going forward. This includes sales, marketing, CRM, reservation, payment, inventory management and other systems.

Most existing systems are leading off the shelf products such as Micronet, Micros, Ruckus, Opera, CHARM, Book4time, MRM and Salesforce.

The objective is to ensure the customer experience is always put first, that the investments are future proof and that operational efficiency is maximised.

The deliverables are:

- 20 to 30 page slide presentation
- 5 page written summary
- estimated recommended 3 year investment plan and budget

Passionate about perfecting seamless customer experiences across online and physical sites

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