Premium Internet TV - Designing the operating model and detailed processes

Project status
Project posted
25 Nov 2013 15:12
Project duration (approx.)
33.0 Days
Budget (approx.)
€8000 / day
Industry
Internet & Online Media , Marketing & Advertising
Area of expertise
Marketing & PR , Operations , Sales / Business Development
Consultant location
Off-site

Objectives and Key Deliverables

Our client is currently developing  a premium branded internet TV service to be launched in Spain in Q4 2014.  We are in the process of designing and building up the organisation as well as designing the service including:Customer managementMarketing - product, offer and channel managementContent management - ingest to transcodingBilling -  Technical processes - OTT infrastructure management, CDNs etcIn order to initiate the design and implementation of the systems and other platforms we need to further refine the user requirements in these four areas.  Consequently we are seeking one or various experience candidates who can join the project team in the short term with the following responsabilities:Objective:1) Describe the detailed operating model of the business2) Identify and close the GAPs with the existing high level model, identifying alternative models3) Identify implications for the organisation and the systemsMain activities:1)Detail the operating model to the required level with all of the use case and third party links2)Detail associated sub-processes and procedures3) Identifies interdependencies between activities identified4) Identify responsabilities and develop flow diagrams associated with the defined operation guaranteed the consistency of the model5) Establish the key indicators and the mechanism for measuring against these for the purposes of tracking and process improvementOutputs:1) Process map2) High level and detailed process diagrams3) Details of all sub-processes and procedures4) Details of activities and functional requirements5) Details of roles and functions by area6) Organigrams7) Link between the operating model and functional requirements and systems map The project will be conducted in Madrid Spain, working together with the initial launch team and will take place from the 19 of January to the 20 of February.  Ongoing employment opportunities are posibility.

The candidates must have relevant domain expertise in some of the following areas:internet TV servicesonline advertising organic searchafiliate e-commerce modelsonline music servicesonline subscription services-freemium modelscustomer care and or billing in telco, media or other service industriescontent management in broadcast or online/on-demand platformsprocess definitions in consultancy across multiple sectors

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