IT & Operations readiness assessment for Card Conversion project for a Qatar based bank

Project status
Project start date
3 Jan 2018
Project posted
14 Dec 2017 12:25
Project duration (approx.)
60.0 Days
Budget (approx.)
$720 / day
Level of Experience
Mid-level
Industry
Financial Services
Area of expertise
Operations
Consultant location
On-site
Location
Qatar
Languages
English (Essential)

Objectives and Key Deliverables

The project objectives and key deliverables are as follows:

a) Conversion readiness assessment

▪ Review the Client’s operational processes in the following areas: key infrastructure, IT platforms, reports, file transfer, system interfaces, partner, vendors, and system capabilities
▪ Conduct an assessment of the Client’s current end-to-end operations processes for data generation (MIS, Accounting, etc.)
▪ Liaise between client and Delivery team for integration
▪ Coordinate between different client teams involved in the project
▪ Coordinate/translate requirements between us and the MEA Client IT team
▪ Align set up of required system set-ups such as: connectivity, simulator, testing (Testcases, Testcards, Test keys)
▪ Set up of personalization systems, EMV settings, Card design approval, etc. (jointly with selected EMV vendor)
▪ Drive system and operational testing at client end
▪ Support implementation process of CMS
▪ Build conversion monitoring reporting
▪ Project tracking, follow up and alert raising

b) Implementation support

▪ Conduct an analysis and documentation of the data samples, end-to-end transactions flow and data inputs collected from Phase a above such as: card issuing processes, card maintenance processes, and customer risk assessment
▪ Design a high-level roadmap for Bank to implement the proposed initiatives (high level timeframes, requirements, etc.)
▪ Support in implementing processes: card issuance (plastic production and personalization), PIN production, statement production, accounting requirements, authorization processing, clearing and settlement processing, reporting delivery and data warehousing, and risk management.
▪ Support the readiness across the following operations and IT areas:
o Key management processes (incorporating current security officer concept of MEA Client)
o Card design / card personalization testing
o CMS certification for contactless (including support for NAPS contactless certification)
o Risk / Fraud management tool verification (Risk/Fraud management rules migration & verifications from existing rules)
o Customer data management
o Parameters setting
o Migration processes (migration plan & strategy, Data cleansing and data mapping)
o 3D-secure (Support in Securecode certification with Arcot)
o Rewards on debit spend (technical integration of existing loyalty program in our Debit)

The budget is 900 USD per day and this budget should include Travel & Expenses of the consultant.

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