Background & Objectives
The Customer Implementation Team,
within the Operations Department, is core to the business and a key element of
our success. Our small but growing team is responsible for leading client
implementations an platform/product development initiatives to provide the
innovative solutions demanded by our clients, while ensuring we deliver to the
demanding SLA’s. A key requirement of the team as a whole is to be business
focused, flexible and capable of meeting the demands of a fast moving industry
We are now looking for an experienced and
ambitious Project Management professional to lead a number of large scale and
critical client projects.
The key responsibilities of this
position will be to:
a critical set of technology projects with multiple work-streams in support of
major build out of our payments platforms.
complex time-critical schedules, keeping on top of multiple dependencies.
activities of relevant resources and sub-contractor/partners.
manage communications with the clients multi-national delivery team spread across 3
progress to ensure that projects/work-streams are delivered on time and within
Recommend efficient resolutions to issues and
conflicts arising out of project delivery.
The successful candidate will be a
self-starter with a proven history of delivering successful projects.
The key requirement is a can-do
attitude, ensuring a high quality of work commensurate with the high
availability nature of the business, and a keen interest in learning new
technologies and quickly mastering them.
Qualifications / Experience:
of 5 years of Project Management experience, preferably within the payments
track-record of successful delivery of critical projects either within
application/system integration space or new application/platform deployments.
experience in sub-contractor/delivery partner management.
experience in the management of multi-location and multi-national teams.
awareness of the key components and parties involved in the payments industry.
Project Management or Programme Management training and certification (e.g.
goal oriented and with a high level of energy and enthusiasm; able to operate
efficiently, effectively and professionally within a fast paced, dynamic and
results driven business environment.
interpersonal skills and the ability to communicate with authority both
verbally and in writing.
will be comfortable working at all levels of an organisation and have excellent
capabilities to tailor your communication regardless of whether you are
addressing a C-level executive or development teams.
client relationship management skills.
level of corporate awareness, ability to understand the wider business context
and demonstrate a commitment to supporting cross-organisational activities.
to listen and understand information and to interpret stakeholder and customer
flexible and adaptable attitude with the ability to multi-task, i.e. simultaneously
work on different projects, and respond quickly to changing priorities.
problem solving skills with the ability to analyse complex situations and make sound
recommendations for decision making.
will have a strong awareness of delivery methodologies such as PRINCE2 but
adopt a pragmatic approach to delivery management and call on formal
methodology tools as and when required.
The role may also include some national and international
travel so it will be necessary for the successful candidate to be willing and
flexible to meet these requirements.