Objectives and Key Deliverables
Limited scope, focused customer referencing - maximum 10 calls to customers of a bolt on acquisition target for one of our portfolio companies.
The business is a B2B energy broker
Transcripts of calls plus summary findings in terms of why customers buy their energy through this broker, what is their differentiation? how do they feel about the customer service and positives/negatives key opportunities and risks.
Previous experience of customer referencing