Contact Centre Lead - Global Travel Firm

Project status
Project start date
Not specified
Project posted
6 Apr 2016 15:07
Project duration (approx.)
12.0 Months
Budget (approx.)
£800 / day
Aerospace & Defence, Leisure, Travel & Tourism
Area of expertise
Executive / C-Suite, Operations, Programme / Project Management, Sales / Business Development, Strategy
Consultant location
English (Essential)

Objectives and Key Deliverables

This is a very exciting opportunity to work in a senior and influential role at a large public global travel firm. We are looking for a contact centre lead who can manage a transformation and best practice project across our 22 contact centres, worldwide. Then, once this is complete, you would take on the role of managing the contact centres. This is a permanent position.

We have recently hired a consulting firm to assess how we can centralise and formalise the processes and best practices across these heterogeneous contact centres. The consulting firm will be leaving in about 8 weeks and we now need to hire a senior contact who can deliver and realise their suggestions and recommendations.

Lead the transformation project across our contact centres.

Continue to manage the contact centre function from there.

This is a permanent role.

Extensive experience in managing and running multiple contact centres.

Senior experience in the travel sector is preferable.

Europe based.

Willingness to travel extensively.

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