Creating and Implementing New Operating Model for Technical Field Force

Project status
Project start date
Not specified
Project posted
23 Jun 2016 16:38
Project duration (approx.)
3 Months
Budget (approx.)
€1000 / day
Consulting, Logistics, Utilities, Technology
Area of expertise
Change Management, Operations, Project Management, Strategy, Data Analytics, Business Process Optimisation
On-site in Germany
German (Essential)

Objectives and Key Deliverables

We are a global leader in the consumption-dependent billing of energy, water and ancillary costs.

A recently conducted strategic project has indicated that for an improved service delivery our target operating model needs to be renewed, with some services remaining outsourced and more critical tasks moved in-house.

We have developed a strategic description and blueprint for this, but are seeking support in creating and implementing a new target operating model for our technical field force (installation, exchange, maintain devices) in Germany. Identified areas of improvement are scheduling, scheduling rejections, routing, dispatching, intransparencies with technical field force, long processing times, field force structure and qualification.

This project requires a resource in supporting, driving, and challenging our internal project team (staffed with people from our Head Office and a local branch in Bremen).

August start date

3 months with an additional optional 2 months, depending on project development

Likelihood of a follow up project after this (minimum of 1-2 days per week of coaching and mentoring for workshops to implement new operating target model, or full time project as before – possibly up to 12-18 months)

2-4 days in the Bremen office and 1-2 days in Essen office - some, albeit, limited remote work may be possible

Operational improvement and enablement

Analyse existing branch operations, suggest new routing structures and dispatching models

Implement improvements in a pilot project (branch Bremen)

Define requirements for a workforce management tool

Introducing skills and tools to the team the consultant is supporting

7 - 10 years of relevant experience

Profound project management skills, including change and
communication management

Big data analytics with respective tools (preferably Tableau, SPSS also possible) to analyze the routing of our work orders for our technical field force and derive an optimized new routing concept reflecting statistical insights from our internal data bases

Experience with geo spatial tools to develop best routing of our technical field force

Analytical skills and supporting methods and tools

Hands-on working in collaboration with our internal team

Coaching and Mentoring skills

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