Process Re-engineering Project for Asian Telco

Project status
Project start date
Not specified
Project posted
27 Jan 2017 02:14
Project duration (approx.)
12 Weeks
Budget (approx.)
US$560 / day
Level of Experience
Mid-level
Industry
Consulting, Telecommunications
Area of expertise
Business Process Optimisation
Location
On-site in Singapore

Objectives and Key Deliverables

End-to-end process simplification in multiple processes in Enterprise Telco (B2B) space e.g. account management, international data, international voice etc.

Face to face project delivery - working and potentially co-leading process teams in "workcells" to design and document new, improved processes. Will also work through the migration from old to new process.


** Workcell methodology will be used - where all stakeholders involved in the end-to-end process are co-located for 6 weeks, and live orders, processes and issues are analyzed, and solutions are developed and tested

- Typically 8-12 years of experience in total
- At-least 3-4 years in Process design, Process re-engineering etc. Expertise in relevant process methodologies like Lean six sigma etc.
- At-least 5 years of experience in Telco
- Singapore resident

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