Documentation and Procedural Operational Analysis

Project status
Project posted
15th July 2014
Project duration (approx.)
304.0 Days
Budget (approx.)
$39.17 / day
Industry
Area of expertise
Consultant location
On-site
Location

Background & Objectives


We are looking to have a proven operational consultant with relevant industry experience (PEO Services) review our current processes and procedures for accuracy, effectiveness, and cohesiveness. The processes refer specifically to our growing Activation Department and what is involved in bringing on a new client including some technical step by step instruction for our internal systems as well as some procedural/policy components.
 In addition, we are currently enacting some changes to those policies that will need to be included in the final product. We need guidance on the best way to organize the various procedures to make a more cohesive document that we can use to train new associates to our Company.
The ultimate goal is to have a structured document outlining processes and procedures that Management can use to train new associates, allow current associates use as a reference tool and provide tools to measure efficiency and effectiveness.

Key deliverables

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