Design Thinking & Ethnographic Research Lead for Customer Journey Transformation in Financial Services

Project status
Project start date
As soon as possible
Project posted
4 Jun 2018 09:46
Project duration (approx.)
5.0 Months
Budget (approx.)
$320 / day
Level of Experience
Mid-level
Industry
Marketing & Advertising
Area of expertise
Analyst / Research
Consultant location
On-site
Location
India

Objectives and Key Deliverables

We are one of the world’s most prominent consulting firms. Our financial services practice in India is tasked with reimagining consumer journey for one of our leading FS clients. We are looking for a design thinking & ethnographic research lead who will

DELIVERABLE:
- Conduct in-depth interviews with those involved in the journey i.e. customer, employee, distributors
- Come back with suggestions to solve pain points during the journey
- Work very closely with the team when the redesigned journey frame is being put together

BACKGROUND:
- Design graduate
- Mid level (7-8 years) who has done design thinking, ethnographic research and journey re-imagination
- Doesn't need to understand the domain (FS) so well

- Project Duration: 5-6 month
- Full time

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