Customer Service Manager for German based company

Project status
Project posted
11th May 2016
Project duration (approx.)
2.0 Months
Budget (approx.)
€650.4 / day
Industry
Internet & Online Media , Information Technology & Services , Retail
Area of expertise
Marketing & PR , Sales / Business Development
Consultant location
On-site
Location
Germany
Languages
English (Essential) , German (Essential)

Background & Objectives

We are a large multinational energy company looking for someone with a customer service background. We are seeking a customer service manager that has experience in direct customer contact and handling customer questions.

You should have an understanding of how customer service centers work, including typical questions and key performance metrics.

You should be able to work out of Berlin or Essen Germany full time for a period of 2-3 months. This could turn into a long term / permanent position.

We are looking to bring on someone as soon as we find the right candidate.

Key deliverables

To be further clarified during first discussion

Consultant requirements

• Excellent communication and customer interaction skills.
• Affinity with technology.
• Independent and structured working style with attention to detail when necessary. You are a logic thinker, with a capability to learn fast.
• Work experience in a start-up environment or digital team is advantageous.

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