Customer Service Delivery Manager located in Essen, Germany

Project status
Project start date
Not specified
Project posted
5 Nov 2015 11:10
Project duration (approx.)
6.0 Months
Budget (approx.)
£350 / day
Industry
Utilities / Energy Generation
Area of expertise
Programme / Project Management , Sales / Business Development , Product Management
Consultant location
On-site
Location
Germany

Objectives and Key Deliverables

The Customer Service Delivery Manager will work in POC (Proof of Concepts) team to build and grow new products. They will be responsible for the design and delivery of the customer service strategy.

Key Objectives:
Design of POC’s (Proof of Concepts) Customer Service Strategy
Implementation of POC’s Customer Service Strategy
Advocate customer service requirements by using an “outside in” perspective
Ensuring successful service delivery
Develop and create an environment of exceptional customer service
Create, maintain and provide metrics to monitor and measure customer service levels
Removing obstacles to customer service
Participate in internal & customer-facing demonstrations, and presentations
Work with POC team to improve Customer Service
Work with external subject matter experts and Operating Companies

Build and grow new products.

Responsible for the design and delivery of the customer service strategy for the POC.

3+ years experience in Customer Service Delivery and Project management
A high desire to innovate and to drive high-level ideas to concrete first results.
You are a free thinker, willing to experiment, fail and move on.
Ability to communicate effectively on different levels within the organisation and with external partners
Analytical, conceptual and team energizing skills
Good problem-solving, team-working and conflict management skills
 Be comfortable working in a flexible, agile and iterative environment and dealing with ambiguity
Highly motivated and proactive
Experience and willingness to proactively influence organisational change
Fluent in English, knowledge of Dutch and/or German would be an advantage

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