Contact Centre Lead - Global Travel Firm

Project status
Project start date
Not specified
Project posted
6 Apr 2016 15:07
Project duration (approx.)
12.0 Months
Budget (approx.)
£800 / day
Industry
Aerospace & Defence , Leisure, Travel & Tourism
Area of expertise
Executive / C-Suite , Operations , Programme / Project Management , Sales / Business Development , Strategy
Consultant location
On-site
Languages
English (Essential)

Objectives and Key Deliverables

This is a very exciting opportunity to work in a senior and influential role at a large public global travel firm. We are looking for a contact centre lead who can manage a transformation and best practice project across our 22 contact centres, worldwide. Then, once this is complete, you would take on the role of managing the contact centres. This is a permanent position.

We have recently hired a consulting firm to assess how we can centralise and formalise the processes and best practices across these heterogeneous contact centres. The consulting firm will be leaving in about 8 weeks and we now need to hire a senior contact who can deliver and realise their suggestions and recommendations.

Lead the transformation project across our contact centres.

Continue to manage the contact centre function from there.

This is a permanent role.

Extensive experience in managing and running multiple contact centres.

Senior experience in the travel sector is preferable.

Europe based.

Willingness to travel extensively.

Available actions

You must have an account to be able to apply for projects.

Register as a consultant

Already have an account? Log in


Looking for a consultant?

Post a project and have consultants apply

Post a project

About Talmix

Talmix is an online market place for consultants to connect with clients for projects such as market research, due diligence, competitive analysis, strategic business planning, and organisational reviews.

  • 35,000+ consultants
  • 150+ countries
  • 100+ sectors
Why Talmix >
Top