- Project status
- Project posted
- 6th April 2016
- Project duration (approx.)
- 12.0 Months
- Budget (approx.)
- £800 / day
- Aerospace & Defence , Leisure, Travel & Tourism
- Area of expertise
- Executive / C-Suite , Operations , Programme / Project Management , Sales / Business Development , Strategy
- Required market experience
- Germany (Nice to have) , United Kingdom (Nice to have)
- Consultant location
- English (Essential)
Background & Objectives
This is a very exciting opportunity to work in a senior and influential role at a large public global travel firm. We are looking for a contact centre lead who can manage a transformation and best practice project across our 22 contact centres, worldwide. Then, once this is complete, you would take on the role of managing the contact centres. This is a permanent position.
We have recently hired a consulting firm to assess how we can centralise and formalise the processes and best practices across these heterogeneous contact centres. The consulting firm will be leaving in about 8 weeks and we now need to hire a senior contact who can deliver and realise their suggestions and recommendations.
Lead the transformation project across our contact centres.
Continue to manage the contact centre function from there.
This is a permanent role.
Extensive experience in managing and running multiple contact centres.
Senior experience in the travel sector is preferable.
Willingness to travel extensively.