Description of business processes for finance company (Moscow, Russia)

Project status
Project start date
Not specified
Project posted
25 Apr 2017 17:57
Project duration (approx.)
5 Weeks
Budget (approx.)
€320 / day
Level of Experience
Financial Services
Area of expertise
Market Analysis, Operations
Consultant location
Russian (Essential)

Objectives and Key Deliverables

Background: large Russian company plans to introduce new innovative solution into its loyalty program. Implementation of this solution will lead to change of BAU processes both in loyalty department and in other company departments.
The objective of this project is to support company in business processes re-engeneering. Both as-is and to-be processes related to new solution should described in details

Gather data on current business processes related to loyalty program
Analyze current (AS-IS) processes
Develop and describe TO-BE processes based on input from the client and results of previous projects
Create description of to-be processes in Microsoft Visio

Consulting/audit background about a year or more
User of Microsoft Visio at least on basic level
At least basic experience in business process description and reengineering

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