Building an authorisation diagnostic customer experience journey in credit card industry

Project status
Project posted
23rd September 2015
Project duration (approx.)
60.0 Days
Budget (approx.)
£500 / day
Industry
Financial Services
Area of expertise
Analyst / Research , Operations , Legal / Compliance
Required market experience
Australia (Essential) , United Kingdom (Essential) , United States (Essential)
Consultant location
On-site
Location
Australia

Background & Objectives

A credit card company is looking to build an authorisation diagnostic customer experience journey.

Key deliverables

The right candidate will map out what's currently happening in the credit card user's journey including all the customer interaction points, and will also come up with a recommendation.

Project will last 12-14 weeks.

Most of the project will be conducted onsite in Australia.

Project will start in 2-3 weeks

Consultant requirements

- Experience of payments industry (banks, cards)
- Experience of authorisation and risk issue in the context of payments industry
- Someone who worked as head of authorisation, head of fraud, head of credit risk (payment-related risk)
- This experience should have been gained in developed markets i.e. US, Europe, Australia, Singapore, Hong Kong
- Candidate should ideally be in Australia or in APAC
- At most 15 years of experience

Available actions

You must have an account to be able to apply for projects.

Register as a consultant

Already have an account? Log in


Looking for a consultant?

Post a project and have consultants apply

Post a project

About Talmix

Talmix is an online market place for consultants to connect with clients for projects such as market research, due diligence, competitive analysis, strategic business planning, and organisational reviews.

  • 25,000+ consultants
  • 150+ countries
  • 100+ sectors
Why Talmix >
Top