Interim Director of Operations for consumer-driven platform in the financial services industry, US

Project status
Project start date
As soon as possible
Project posted
4 Apr 2018 15:49
Project duration (approx.)
4 Months
Budget (approx.)
US$1200 / day
Level of Experience
Consumer Goods & Services
Area of expertise
Consultant location
United States
English (Essential)

Objectives and Key Deliverables

A PE-owned consumer finance company that give credit to consumers for home improvements is looking for an interim Director of Operations to join them for 3-4 months.

They are looking for an interim Director of Operations to directly support the COO. The consultant will travel between the operations centres in Sacremento Oakland, CA and Atlanta GA. 20% of time allocation will be in CA, 80% of time allocation in Atlanta, Georgia.

Immediate focus will be projects that will involve working with IT to automate manual operations processes, however areas of responsibility will include day-to-day company-wide operational activities such as
-Customer service
-Loan Servicing
-Operations support groups or functions

We are ideally looking for someone with the following profile:
-5+ experience leading a consumer driven servicing platform in a leading specialty finance company
-Managed or lead operationally fast-paced sophisticated IT driven sales organizations
-Third party or indirect sales originations (e.g., through contractors)
-Led operational improvements including six-sigma
-Good project management and cross firm navigating skills including experience working with sales teams
-Execution focused & hand on
-Familiarity and understanding of consumer rules and regulations and operational requirements to stay in compliance

Consultants already based near Sacremento CA or Atlanta GA preferred.

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