Due Diligence for UK Parcel Service

Project status
Project posted
11 Mar 2019 18:23
Project duration (approx.)
3.0 Days
Budget (approx.)
£1400 (fixed cost)
Level of Experience
Junior
Area of expertise
Analyst / Research
Consultant location
On-site
Location
United Kingdom
Languages
English (Essential)

Objectives and Key Deliverables

We are looking at a very early stage Third Party Logistics / Fulfilment business based in the UK aimed at SME e-commerce merchants typically selling on-line either through their own online store or through eBay, Amazon marketplace etc. The target business provides all goods-in, storage, picking, packing and dispatch services to its customers - allowing them to focus on marketing / product / sourcing etc. The operating model relies on a software platform that optimises picking efficiency and reduces error rates and allows great customer service as the company warehouse pickers are responsible for customer (retailer, not consumer side) service.

We want to gauge customer enthusiasm, competitive environment, market size / demand. Develop a SWOT for the business against competition and a rating in terms of the attractiveness of the proposition.

Suggested Workflow:

90 minute call with founding team to understand the business background
c10 calls with existing customers to understand their experience so far with the target (We have the list on names for you to call) - how they found them, what has been good and bad so far. Maybe an NPS type score, plus a quote / comment. What were the alternatives to this company - why choose this company, what could they do better
General desk research on the business / market / competitive space
Report to us on the findings - probably a c10 slide deck with highlights, SWOT analysis of the company / competitive position etc

The project is off-site but we are looking for someone based in the UK with DD experience.

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