Objectives and Key Deliverables
We are a fast growing and well fudned start up based in Berlin Germany. As we are growing rapidly we need support of our core team. May this be on an interim basis at first or a full time basis right away.
As our (Senior) Operations Manager you'll shape scaling our business operations. You'll play an integral part of delivering best-in-class service from professional onboarding of new apartments to making new tenants' move-in day as smooth as possible. At the same time, you'll be constantly thinking about how we can be more efficient in our renting operations and work hands-on to realise our full potential. You'll be a central part of our Renting Business Team and work alongside the Head of Renting Business and the Operations Managers, to help advocate our customers' needs internally. Your work will influence our product roadmap, brand story and business operations as a whole by your ability to solve complex customer queries in simple, elegant ways and escalating just the right information to the team.
First operational experience (or similar) in a start up environment desirable.
Strong communcational skills and a quick learner.
Proven track record of building operations from the ground up.
Fluency in German is required for this position.