URGENT: Senior Service Designer/Experience Designer for London-based Innovation Consultancy

Project status
Project start date
17 Sep 2018
Project posted
11 Sep 2018 10:25
Project duration (approx.)
8 Weeks
Budget (approx.)
£600 / day
Level of Experience
Marketing & Advertising
Consultant location
United Kingdom
English (Essential)

Objectives and Key Deliverables

We are an innovation consultancy based in London, looking for a Senior Service Designer/Experience Designer

Objective: Create great service design outcomes

Responsible for: Service Design & Visualisation workstreams

Delivering: Customer Journeys (simple and tapestry), prototype visualisation, video & voxpop

You will be leading a human-centred design process to drive out creative and pragmatic future service experiences:

Specific tasks
- Team leadership
- Delegate and manage tasks to SD and joint team
- Set the project & pace of the work stream ensuring that everyone (in-house team and Client) knows their role and responsibilities every day.
- Running daily stand-ups & addressing/escalating issues as appropriate

- Project Disciplines
- Owning and iterating the service design approach & methods
- Ensuring that customer voice baked in through smart use of customers
- Leading prioritisation / trade-off decisions in core team

- Relationship lead
- Primary face-off to client Design Director
- Ensure alignment to Design / Digital hearts & minds

- Content Authority
- Design authority on future customer journeys and experiences
- Leading on journey visualisations, prototypes & video

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