Interim Customer Service Outsourcing Management

Project status
Project start date
As soon as possible
Project posted
17 Dec 2018 10:19
Project duration (approx.)
6 Months
Budget (approx.)
€1040 / day
Level of Experience
Financial Services
Area of expertise
Information Technology, Operations, Project Management, Sales / Business Development, Strategy
On-site in Germany
English (Essential) , German (Nice to have)

Objectives and Key Deliverables

We are a fast growing start-up with over 200m USD raised capital and offices in Berlin, New York and Barcelona and over 500 employees. With a full banking license in place, we provide a free basic current account and a Debit MasterCard card to all our customers, as well as a Maestro card for customers in certain markets. Additionally customers can request overdraft, investment products, and premium current accounts.
Since the initial product launch in, over 2 Million customers across 24 European markets have signed up and we have raised capital from some of the world’s most well-known investors, including Allianz X, Tencent Holdings Limited, Li Ka-Shing’s Horizons Ventures, Valar Ventures, members of the Zalando Management Team, and Earlybird Venture Capital.
To cope with our growth we need interim managers for our customer service unit.
- Customer Service Outsourcing Management (Building of 4 external contact center)

- hands-on management experience with best-in-class Customer Service organizations
- experience in building up and managing a network of international contact centers (incl KPI management, contract negotiation, process management)
- Expertise in (fin-)tech and/or finance industry advantageous

Start asap with an initial engagement of 6 months and the potential of extension.

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