Interim Customer Service Outsourcing Management

Project status
Project start date
As soon as possible
Project posted
17 Dec 2018 10:19
Project duration (approx.)
6.0 Months
Budget (approx.)
€1040 / day
Level of Experience
Senior
Industry
Financial Services
Area of expertise
Information Technology , Operations , Programme / Project Management , Sales / Business Development , Strategy
Consultant location
On-site
Location
Germany
Languages
English (Essential) , German (Nice to have)

Objectives and Key Deliverables

We are a fast growing start-up with over 200m USD raised capital and offices in Berlin, New York and Barcelona and over 500 employees. With a full banking license in place, we provide a free basic current account and a Debit MasterCard card to all our customers, as well as a Maestro card for customers in certain markets. Additionally customers can request overdraft, investment products, and premium current accounts.
Since the initial product launch in, over 2 Million customers across 24 European markets have signed up and we have raised capital from some of the world’s most well-known investors, including Allianz X, Tencent Holdings Limited, Li Ka-Shing’s Horizons Ventures, Valar Ventures, members of the Zalando Management Team, and Earlybird Venture Capital.
To cope with our growth we need interim managers for our customer service unit.
- Customer Service Outsourcing Management (Building of 4 external contact center)

Requirements:
- hands-on management experience with best-in-class Customer Service organizations
- experience in building up and managing a network of international contact centers (incl KPI management, contract negotiation, process management)
- Expertise in (fin-)tech and/or finance industry advantageous

Start asap with an initial engagement of 6 months and the potential of extension.

Available actions

You must have an account to be able to apply for projects.

Register as a consultant

Already have an account? Log in


Looking for a consultant?

Post a project and have consultants apply

Post a project

About Talmix

Talmix is an online market place for consultants to connect with clients for projects such as market research, due diligence, competitive analysis, strategic business planning, and organisational reviews.

  • 35,000+ consultants
  • 150+ countries
  • 100+ sectors
Why Talmix >
Top