CRM Program Manager (Junior Level)

Project status
Project start date
Not specified
Project posted
1 May 2017 07:55
Project duration (approx.)
12.0 Months
Budget (approx.)
US$440 / day
Level of Experience
Area of expertise
Change Management, Project Management, Product Management, Business Process Optimisation
Consultant location
United Arab Emirates

Objectives and Key Deliverables

In the context of our insurance client's digital transformation project, they are revamping business processes (customer-centric approach) and supporting the change through a CRM solution. The scope of the project spans across multiple Functions within the company (Sales & Distribution, Customer Service & Operations, Finance), across multiple Lines Of Business (Motor insurance, Medical, Accidental, Property) and across multiple Geographies in the middle east.

Main Responsibilities:

1. Define and maintain Change roadmap (Delivery plan in terms of new processes & IT capabilities) as per business priorities and IT capacity (time, budget)
2. Drive the Change strategy (Adoption plan) based on criteria agreed with the Business sponsors (priority populations) and the progress of the IT deliveries
3. Supervise and facilitate the progress of the main work streams: Communication, Training, IT delivery
4. Track risks and make sure mitigations are in place across the whole Program
5. Report Project status to the management (monthly Steering Committees) and to the Group when required

• Usual project / program management performance areas / accountabilities:
-project scope control
-budget control
-planning and re-planning
-relationship management (business, project team, vendors)

Experience ranging (6-8) Years in CRM Project / program management and the ability to adapt to an ever-changing environment.

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