- Project status
- Project posted
- 21 Jan 2019 10:33
- Project duration (approx.)
- 6.0 Months
- Budget (approx.)
- €1320 / day
- Level of Experience
- Financial Services
- Area of expertise
- Information Technology , Operations , Programme / Project Management , Sales / Business Development , Strategy
- Consultant location
- English (Essential) , German (Nice to have)
Objectives and Key Deliverables
- PLEASE NOTE THE REQUIREMENTS FOR THE PROJECT, IF YOU DO NOT FIT THE ROLE, PLEASE DO NOT SUBMIT A PROPOSAL -
We are a fast growing start-up with over 200m USD raised capital and offices in Berlin, New York and Barcelona and over 500 employees. With a full banking license in place, we provide a free basic current account and a Debit MasterCard card to all our customers, as well as a Maestro card for customers in certain markets. Additionally customers can request overdraft, investment products, and premium current accounts.
Since the initial product launch in, over 2 Million customers across 24 European markets have signed up and we have raised capital from some of the world’s most well-known investors, including Allianz X, Tencent Holdings Limited, Li Ka-Shing’s Horizons Ventures, Valar Ventures, members of the Zalando Management Team, and Earlybird Venture Capital.
To cope with our growth we need an absolute expert consultant for our customer service unit.
- Customer Service Outsourcing Management (Building of 4 external contact center)
- hands-on management experience with best-in-class Customer Service organizations
- experience in building up and managing a network of international contact centers (incl KPI management, contract negotiation, process management)
Start asap with an initial engagement of 6 months and the potential of extension.
The location of the consultant is less important than the fit to the position, however, the consultant must be willing to travel to Germany and work at HQ for some time during the project!